Waste Disposal Haringey Privacy Policy

This Privacy Policy explains how Waste Disposal Haringey collects, uses, stores and protects your personal data when you use our waste disposal and related services in the Haringey area. It also sets out your rights under UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Waste Disposal Haringey customers and service users located in our service area, including residential customers, commercial clients and prospective customers who contact us for information or quotations.

Who We Are And How To Contact Us

Waste Disposal Haringey is the organisation responsible for determining how and why your personal data is processed. For the purposes of data protection law, we are the data controller for the personal data we collect in connection with our services.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our main customer communication channels. Please indicate that your query relates to data protection or privacy so that it can be directed appropriately.

Personal Data We Collect

We collect only the personal data that is necessary to deliver and manage our services, meet our legal obligations and improve our operations. The types of personal data we may collect include:

Identification and contact details, such as your name, address, email address, telephone number and, where applicable, details of your business or organisation.

Service and account information, such as details of the waste disposal services you request or receive, service locations, access instructions, preferred contact methods, records of your communications with us and account history.

Billing and payment information, such as billing addresses and payment records. We do not store full payment card details when payments are made through secure third party payment processors.

Usage and interaction data, such as information about how you interact with our customer service channels, enquiries, feedback and complaints.

Technical information, such as basic device or browser information that may be provided automatically when you access our online services, to ensure security and proper functioning.

How We Collect Your Data

We may collect personal data directly from you when you contact us by phone, email, online forms, or in person to request or manage services, or when you create or update an account with us.

We may also receive personal data from third parties where this is necessary for us to provide services to you or to meet our legal obligations. For example, we may receive limited information from local authorities, housing providers or commercial partners where they manage waste services on your behalf.

Lawful Bases For Processing Your Data

We will only process your personal data when we have a lawful basis to do so. Depending on the context, we may rely on the following lawful bases:

Contract. We process your personal data to enter into and fulfil our contract with you, or to take steps at your request before entering into a contract. This includes providing requested waste disposal services, managing bookings, communicating with you about services and handling payments.

Legal obligation. We may process personal data where this is necessary for us to comply with legal or regulatory requirements, including environmental, health and safety, record keeping and tax obligations.

Legitimate interests. We may process personal data where this is necessary for our legitimate interests or those of a third party, and where your interests and fundamental rights do not override those interests. For example, improving our services, managing our business operations, preventing fraud and ensuring site and system security.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage waste disposal and related services, including collections, bookings, changes to service schedules and customer support.

To administer customer accounts, including issuing invoices, processing payments, managing refunds or credits and handling service queries.

To communicate with you about your services, including confirmations, updates, service reminders, changes to terms and important notices about our operations.

To comply with legal and regulatory obligations, including reporting and record keeping requirements and responding to lawful requests from authorities.

To improve, monitor and protect our services, including service quality assessments, staff training, incident reporting, security monitoring and fraud prevention.

To manage our relationship with you, including handling complaints, managing disputes and responding to feedback or enquiries.

Sharing Your Personal Data

We may share your personal data with carefully selected third parties where necessary and lawful, including:

Service providers acting as data processors who assist us in delivering our services, such as waste collection subcontractors, information technology service providers, secure payment processors, communication providers and document storage services.

Professional advisers, such as legal advisers, accountants or insurers, where this is necessary for managing legal claims, audits, compliance or business operations.

Public authorities or law enforcement, where we are required to do so by law or where disclosure is necessary to protect the rights, property or safety of our customers, staff or the public.

Where we use data processors, we ensure that appropriate contracts and safeguards are in place to protect your personal data and ensure it is only processed in accordance with our instructions and data protection law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

Typically, we will retain customer and service information for the duration of your relationship with us and for a defined period afterwards, to respond to enquiries, deal with complaints, meet our legal obligations and maintain business records. The specific retention period will depend on the type of data, the nature of our relationship with you and any applicable legal requirements.

When personal data is no longer required, we will securely delete or anonymise it, unless we are required to retain it for longer under applicable law.

International Data Transfers

Where we use service providers located outside the United Kingdom, or where your personal data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to provide a level of protection for your personal data that is essentially equivalent to that in the United Kingdom. This may include using countries that have been recognised as providing adequate protection or implementing approved contractual safeguards.

How We Protect Your Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and secure disposal procedures.

While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. We regularly review our security measures and update them where necessary to reflect technological developments and emerging risks.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

The right of access. You can request a copy of the personal data we hold about you, together with information about how we process it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In certain circumstances, you can ask us to delete your personal data.

The right to restrict processing. You can ask us to limit how we use your personal data in certain situations.

The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or ask us to transfer it to another controller.

The right to object. You can object to certain types of processing, including processing based on our legitimate interests, in particular where it relates to direct marketing.

Where we rely on consent, you also have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.

If you wish to exercise any of these rights, please contact us using our standard contact details and clearly state which right you wish to exercise. We may need to ask you for additional information to confirm your identity before responding.

Complaints And Supervisory Authority

If you have concerns about how we handle your personal data, we encourage you to contact us so that we can address your concerns directly. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this are publicly available from the supervisory authority.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be made available through our usual customer information channels, and the date of the latest revision will be indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.